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Management & Administration

The School of Professional & Continuing Studies offers classes and programs focused on managing, supervising, or administering people, processes, or activities.

Our classes and programs cover such topics as customer service, HR management, supervision and administration.

Classes

Visit our online registration portal to view the latest Management & Administration classes available for registration.

Programs

Political Campaign Management Certificate

The Political Campaign Management Certificate program teaches the essential skills required to manage all aspects of a winning political campaign.

SHRM Learning System

The SHRM Learning System® provides a comprehensive review of the entire body of HR knowledge that prepares you to take either the SHRM-CP or SHRM-SCP exam.

Certificate Options

LERN Business Coaching Certificate
Program Objectives
  • To provide organizational employees with information that will allow them to possess the skills and motivations to be a successful mentor or coach in their environments.
  • To provide those interested in mentoring and coaching with the knowledge necessary to be an effective mentor or coach.
  • To address the most commonly asked questions about mentoring and coaching.
  • Detail the pros and cons of the most commonly used mentoring/coaching paradigms, and provide recommendations on how to implement these strategies across different operational scenarios
Course of Study

Available only as a single-course certificate consisting of two levels:

Workplace Mentoring & Coaching — Level 1

Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies. It has benefits for the employer and employee. The knowledge you gather will change the way you see yourself in the workplace. Through this knowledge, you can find helpful strategies to navigate through work and life.

Workplace Mentoring & Coaching — Level 2

Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in-depth look at variables involved in employee support. Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the much-awaited toolkit you have been searching for to improve your employees’ performance and create the working environment that your employees will find truly rewarding.

Additional details available on the LERN UGotClass portal.

Online Partnership

Online Provider Partnership

The School partners with the Learning Resource Network (LERN) to provide this certificate program. LERN is an international association of lifelong learning programming, offering information and resources to providers of lifelong learning programs. Visit our custom learning portal.

LERN Customer Service Certificate
Overview

Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.

Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.

Course of Study

Consists of two one-month courses:

Keys to Customer Service

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course, you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.

Extraordinary Customer Service

Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Additional details available on the LERN UGotClass portal.

Online Partnership

Online Provider Partnership

The School partners with the Learning Resource Network (LERN) to provide this certificate program. LERN is an international association of lifelong learning programming, offering information and resources to providers of lifelong learning programs. Visit our custom learning portal.

LERN Leadership Management Certificate
Overview

Especially geared for future leaders in the Gen Y generation (born 1980-1999), the certificate provides how-to practical information on advancing your leadership potential and making a difference in both the workplace and in society.

Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Then learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned. You can become a leader if you know the do’s and don’ts; what to say, what not to say; what to do, what not to do.

Course of Study

Program consists of three one-month courses:

Leadership Principles

Especially for Gen Y (born 1980-1999), the course serves as the first of three in a series addressing the development of Generation Y leadership. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals.
Finally, the course offers the opportunity to perform a case study analysis of workplace conflicts that require effective leadership, allowing you to apply your unique leadership characteristics revealed through completing the class.

Developing Your Leadership Skills

Especially for future and emerging leaders in Gen Y, come discover the key concepts of being a leader and the best strategies for developing your leadership skills and influence. Learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned. The action takes place in attending meetings, running meetings, interacting with others 1:1, and employing successful techniques to convince and influence others. You can become a leader if you know the do’s and don’ts; what to say, what not to say; what to do, what not to do.

Developing Your Professional Career

Have you ever wondered how do I get to that next level in my career? What does it take? This course will help you identify those skills that all great leaders possess, while learning new skills that will help take you to the next level. Whether you are leading a department or a organization you will gain the knowledge you need to be successful. Learn how to incorporate a developed image and communication skills that will rocket you to that next level.

Additional details available on the LERN UGotClass portal.

Online Partnership

Online Provider Partnership

The School partners with the Learning Resource Network (LERN) to provide this certificate program. LERN is an international association of lifelong learning programming, offering information and resources to providers of lifelong learning programs. Visit our custom learning portal.

LERN Management Certificate
Overview

Enhance your management skills through this program for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness.

Then you will explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization.

Finally, get the keys to manage different generations in your workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value.

Course of Study

Program consists of three one-month courses:

Management Boot Camp

Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence.

Collaborative Management

Whether you manage or lead people, collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy-in for building consensus and plan for cooperation to get crucial projects completed. This course will help you explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization.

Managing Generations in the Workplace

Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Generations X and Y are significantly different than the Boomer generation. Each generation has different expectations and styles of work in the workplace. Come explore the characteristics of the different generations in the workplace. Discover the current motivations of Boomers, Gen Xers and Gen Yers and what messages they value. Then Identify practical, how-to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace.

Additional details available on the LERN UGotClass portal.

Online Partnership

Online Provider Partnership

The School partners with the Learning Resource Network (LERN) to provide this certificate program. LERN is an international association of lifelong learning programming, offering information and resources to providers of lifelong learning programs. Visit our custom learning portal.

LERN Productivity & Time Management Certificate
Overview

Maximizing productivity and the use of time is the primary way to increase profitability and organizational success for a growing number of people and their organizations. Successful businesses and work organizations are moving from counting hours sitting in a chair to outcomes and results.

Boost your productivity by managing your time better. Discover the Top Ten most effective time management techniques to increase your work outcomes without spending more time. Take home new 21st century techniques and strategies. Then find out about the exciting Productivity eTools that are available now, and utilize technology to boost your productivity. Finally, get the latest best information on documenting your own productivity, and managing the productivity of others.

Course of Study

Program consists of three one-month courses:

New 21st Century Strategies for Productivity and Time Management

Time is even more valuable in this century than in the last. How effective you manage your time and productivity can affect your business and personal life in so many ways. You’ll get tips and techniques you won’t get anywhere else for managing time and increasing productivity. Whether you are managing your own time, or others’ time, come away with proven tips to put into practice on Monday morning.

Productivity eTools: Be Organized and Get Stuff Done

Find out the top 40 favorite applications and eTools of productive workers. Get the latest tools, sites, iPhone and iPad applications to turbo-charge your work and simplify your life. Then discover how to select the right tools for your needs, evaluate your productivity system and develop a framework that gets things done. Learn about different new productivity tools each week, while also blending an evaluation of your own productivity needs. After completing this course you will work more efficiently and uncover more time in your day.

Managing Productivity

Whether you are measuring and documenting your own productivity, or managing the productivity of others. acquire the four new management systems and procedures to maximize productivity in your work organization. Move your skill set from the last century’s system of managing time to this century’s managing of productivity. With a growing number of people in the workforce working remotely, only these four new management systems allow you to successfully both office or on-site workers and those working from a distance, including home.

Additional details available on the LERN UGotClass portal.

Online Partnership

Online Provider Partnership

The School partners with the Learning Resource Network (LERN) to provide this certificate program. LERN is an international association of lifelong learning programming, offering information and resources to providers of lifelong learning programs. Visit our custom learning portal.

LERN Project Management Certificate
Overview

In today’s business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholders for quick resolution, including project cancelation.

Project management is one of the fastest paths to promotion by increasing your network through greater exposure.

First, gain the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided.  Then acquire a well-rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge Guide. This basic information will assist you in learning the beginnings of Project Management, whether you are interested in project management, in a project management field, or in any line of work. Finally, learn the ten Project management Knowledge Areas and their support role and relationships to the five Project Management Processes.

Course of Study

Program consists of three one-month courses:

Introduction to Project Management

Project management is one of the fastest paths to promotion by increasing your network through greater exposure. You will have the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided.

Project Management Project Processes

Acquire a well-rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge (PMBOK) Guide. This basic information will assist you in learning the beginnings of Project Management, whether you are interested in project management, in a project management field, or in any line of work. Come away with a solid foundation of the five processes to learn and use when any type of project occurs in your employment arena.

Project Management Knowledge Areas

The Project Management Professional community monitors projects through the five (5) Project Management Processes supported by the ten (10) Project Management Knowledge Areas. This course introduces the student to the ten (10) Project management Knowledge Areas and their support role and relationships to the five (5) Project Management Processes.

Additional details available on the LERN UGotClass portal.

Online Partnership

Online Provider Partnership

The School partners with the Learning Resource Network (LERN) to provide this certificate program. LERN is an international association of lifelong learning programming, offering information and resources to providers of lifelong learning programs. Visit our custom learning portal.

LERN Supervisory & Leadership Certificate
Overview

Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers.

Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor's role and responsibilities, and strategies for improving your overall effectiveness as a leader.

Take home practical information along with tips and techniques that can be applied at your job immediately.

Course of Study

Available only as a certificate consisting of a two-month course:

  • Unit 1: The Role of the Supervisor
  • Unit 2: The Role of the Supervisor - Conclusion
  • Unit 3: Delegation and Employee Engagement
  • Unit 4: Delegation and Employee Engagement - Conclusion
  • Unit 5: Performance Management
  • Unit 6: Performance Management – Conclusion
  • Unit 7: Writing and Delivering Performance Reviews
  • Unit 8: Writing and Delivering Performance Reviews - Conclusion

Additional details available on the LERN UGotClass portal.

Online Partnership

Online Provider Partnership

The School partners with the Learning Resource Network (LERN) to provide this certificate program. LERN is an international association of lifelong learning programming, offering information and resources to providers of lifelong learning programs. Visit our custom learning portal.

Contact Us

Special Programs Building
28 Westhampton Way
Univ. of Richmond, VA 23173
Phone: (804) 289-8133
Fax: (804) 289-8138
spcs@richmond.edu

Monday-Friday: 8:30am–5pm
Closed for University holidays