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Frequently Asked Questions & Answers

As we’ve rolled out the online registration system, we’ve collected questions members may have about the online registration system and the process of account creation and registering for classes.

Please review the questions and answers below, and contact the Osher office if you have additional suggestions or comments about this list of questions and answers.

How do I access the online registration system?

Visit the Osher Schedule page for the link to the online registration system. Note that classes will not be listed until the opening of registration each semester.

How do I purchase (or renew) an Osher membership?

New members may purchase, and current members may renew, a Gold or Silver membership online at any time. Visit the Osher Shedule page to link to the online registration portal.

Silver members may also upgrade their membership to Gold within six (6) months of purchase in the online registration portal.

To purchase, renew, or upgrade, first log in to the registration portal (new users should create an account first) and visit the MEMBERSHIPS & RENEWALS area. Select the applicable membership option and complete your transaction.

We recommend that you purchase, renew, or upgrade membership in a separate transaction from class registrations. Doing so avoids some potential issues that may arise related to eligibility for classes.

UR Osher memberships (available only to eligible UR employees and retirees) must be purchased and processed manually. Visit the Membership area for more information.

When does registration open?

Registration for fall 2017 classes opened at 9:00 a.m. on Tuesday, August 15. Future registration dates will be announced via email messages sent to members.

Can I register for all of my classes at one time?

This question applies largely to Gold members, who are accustomed to registering for many classes during the semester.

We recommend that you register for a maximum of 15 classes in each shopping cart transaction. The system will experience slowness as you add more than 20 classes to the cart, and we’ve seen members’ sessions time out as a result of having 25 or more classes in the cart when checking out.

You may register using as many shopping cart transactions as you’d like, and you don’t need to register for all classes at the same time. If you log out with classes in your shopping cart, those classes will remain in your cart when you log into the cart next.

Your shopping experience will be much smoother if you limit your shopping cart transactions to around 15 classes at a time.

How do I remove a course from my shopping cart?

Use the red X in a circle to the right of the course title to remove the class from your shopping cart. See the image below. 

When you add a course to your shopping cart, you’ll see your name in a gray box as an attendee attached to the class. It’s important that your name remains attached to the class; removing yourself as an attendee will NOT remove the course from the shopping cart, and it WILL result in the shopping cart stalling. Use the red X in a circle to remove the course from your cart so you can continue the checkout process.

shopping cart screen shot

I won't be able to attend a class. How do I cancel my registration(s)?

We appreciate as much advance notice as possible when you discover you won’t be able to attend a class, especially classes with a wait list. However, you can’t cancel your registration in the online system.

To cancel your registration in a class, please contact the Osher office as soon as possible at (804) 287-6608 or osher@richmond.edu. Please have the course title(s) and session ID(s) available, if possible, to speed processing.

If the cancellation involves a refund, it will be processed by Osher staff members and credited to the method of payment (check or credit card).

Why are you implementing an online registration system?

The truth is, we’ve grown so much that we can no longer handle manual registrations efficiently or accurately. Our online registration system will allow us to manage Osher memberships as well as class and event registrations quickly and more efficiently, allowing Osher staff to focus more attention on member needs and requests.

Will I still get a print catalog?

We will continue to print our catalog each semester and distribute it as always. You’ll be able to view the catalog on the same day that online registration opens. We will post the catalog as a static PDF and browsable “magazine” as usual. You’ll receive the catalog by mail a few days or so following the opening of registration.

Is the online registration system secure?

The system has successfully passed multiple security audits required by the University of Richmond. Credit cards payments are processed using a third-party provider, Nelnet, using its Commerce Manager application. Your credit card information is not stored in the registration system (Entrinsik) nor by the third-party processor (Nelnet). Furthermore, the system adheres to the University’s Privacy Policy.

No system is completely un-hackable. However, we will work with our campus IT staff, along with Entrinsik and Nelnet personnel, to ensure the most secure purchasing experience possible.

Why do current members need to provide their UR ID when creating an online account?

Your membership benefits are tied to your UR ID. By creating an account with your UR ID, you are ensuring your current membership benefits are tied to your online shopping cart account. If you don’t tie your membership to your online shopping cart account, you will not be able to register for classes successfully.

New members will be assigned a UR ID after purchasing a membership. Additional information will be communicated by email after purchasing membership.

How can I get help setting up my online account?

You can always call or stop by the Osher office. We’ll have computers available, along with help sheets and personal attention, to support you in your efforts to set up your account and register online.

New members will receive a brief training session at Osher Member Orientation.

Can I just register using the paper registration form?

You can still use a paper registration form, but paper registrations will likely be processed after online registrations on any given day. You will be better served, and more likely to get into the classes you want, by registering online. Attend a training session or stop by the Osher office for assistance.

Can I register my spouse with my account, if they are a member?

Each member may only register himself or herself. Because Osher is a membership organization, your membership applies only to you as an individual, not to your family — even if you and your spouse are both members!

The exception is sessions that free and open to the public, which includes the option for guest registration during the checkout process.

Contact Us

Osher Institute
Special Programs Building 100
28 Westhampton Way
Univ. of Richmond, VA 23173
Phone: (804) 287-6608
Fax: (804) 287-1264
osher@richmond.edu

Monday-Friday: 8:30am–5pm
Closed for University holidays