Hospitality & Tourism Fundamentals Certificate

This program has been suspended during the coronavirus pandemic. Contact Mary Catherine Raymond at mraymond@richmond.edu to receive program status updates.

The Hospitality & Tourism Fundamentals Certificate is designed for individuals interested in pursuing employment or advancing their careers in the dynamic field of hospitality and tourism.

According to the American Hotel & Lodging Educational Institute (AHLEI), “exceptional guest service by hospitality employees is rewarded by increased guest spending, positive word-of-mouth advertising, and repeat business.”

Our Hospitality & Tourism Fundamentals Certificate enables students to develop key competencies and knowledge in areas such as:

  • Front Office Operations
  • Exemplary Guest Services
  • Professional Etiquette and Time-Management
  • Interdepartmental Communications
  • Reservations and Sales
  • Registration Processes
  • Security and the Lodging/Tourism Industry
  • Introduction to Front Office Accounting
  • Role of Housekeeping in Operations

Students who complete the program will be well prepared to enter the fast-paced environment of hospitality and tourism, or enhance their current marketability within the industry.

Program Outcomes

Whether you seek to add to your professional qualifications or start a new career, this certificate program will provide you with the desired skill-set sought after by leading companies in this growing industry.

  • Summarize and apply the elements of great customer service.
  • Discuss and describe front office operations and the fundamentals associated with guest interactions.
  • Describe the functions and procedures related the check-in, check-out, departure and billing processes.
  • Understand the importance of compliance with global laws and facility rules.
  • Successfully complete the required testing to obtain AHLEI certification.

The Hospitality & Tourism Certificate is ideal for the following current or aspiring professionals:

  • Hotel front desk associates and concierges
  • Convention services and tourism professionals
  • Aspiring guest service managers
  • Recent high school or college graduates seeking professional credentials
  • Career-switchers planning to enter the hospitality or tourism industry
  • Au pairs seeking credentials from an accredited post-secondary institution

This 30-hour course includes 10 classroom sessions.

More Information

To learn more about the Hospitality & Tourism Fundamentals Certificate, including when the next session will launch, contact Senior Program Manager Mary Catherine Raymond at mraymond@richmond.edu.