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Business Processes

Smooth functioning business take effort. Our certificates related to business process will provide the training and skills you may need to help your business run more smoothly. Research your customers, provide improved customer service based on the results of that research, and smooth your supply chain to ensure your customers receive the products and services they need in a timely, efficient manner.

Customer Service Certificate

An intensive, two-day certificate class designed for everyone who works with people, from frontliners to executives. The course covers the following topics, among others:

  • Bad vs. good service
  • Problem customers
  • Leading a customer service revival
  • Three genres of service
  • Reputation management
  • Customer retention
Product Prototyping

Creating a prototype of a product used to be a very expensive proposition. Now, however, with the availability of consumer-level 3D printers and relatively easy-to-program custom electronics controlled by processors like the Arduino, it is possible to prototype many types of products yourself.

This certificate consists of two classes; either one can be taken first. 3D printing can be used to create product mockups quickly, and is particularly useful for things like seeing how something feels to a user, seeing how a piece will fit with other existing pieces, and the like. It is still very difficult to scan an existing object and create a copy, and the class will talk about where the technologies stand for the areas that are not easy (yet).

“Maker” electronics include microprocessors like the Arduino, which have a free and open source ecosystem of software and compatible sensors that will allow you to create interactive prototypes that can detect motion, sound, and light, and control moving parts. There are even versions of these processors that can be integrated into garments or other fabric products.

Taken together, these two classes will give you the skills to get started with these two aspects of low-cost prototyping, and give you an idea of what is possible and where to learn even more skills going forward. This course included two classes:

  • Introduction to 3D Printing
  • Prototyping with Maker Electronics
Available Classes
Product Prototyping
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Customer Service
Extraordinary Customer Service
Course Offerings (1)
October 2, 2017 through October 27, 2017
Instructor: LRN Staff
CRN: LRN118.99
Fee: $145
Online. Offered through our partnership with LERN.
Description
Transform your customer service into something extraordinary, and more repeat business will improve your bottom line. Customer service separates you from your competition, and extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Keys to Customer Service
Course Offerings (1)
September 5, 2017 through September 29, 2017
Instructor: LRN Staff
CRN: LRN118.50
Fee: $145
Online. Offered through our partnership with LERN.
Description
Learning to build your customer service skills can have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. Become skilled at being an exceptional service provider: the payoff can be enormous!

LERN Certificate in Customer Service
Course Offerings (1)
September 5, 2017 through October 27, 2017
Instructor: LRN Staff
CRN: LRN118.09C
Fee: $245
Online. Offered through our partnership with LERN.
Description
Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes that much more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization's success. You will also take away some extraordinary customer service techniques you won't find anywhere else. This certificate program consists of two one-month courses: Extraordinary Customer Service and Keys to Customer Service.

Retail Customer Service Skills Training
Course Offerings (1)
Instructor: ed2go Instructor
CRN: ED2GO216.236
Fee: $850
Online. Offered in partnership with ed2go. Eligible for faculty/staff tuition remission.
Description
The Retail Customer Service Skills Training Certificate Program prepares students with the skills and knowledge needed for successful careers in today┬┐s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. The program emphasizes customer service skills that can be applied in a wide variety of retail settings.

Contact Us

Special Programs Building
28 Westhampton Way
Univ. of Richmond, VA 23173
Phone: (804) 289-8133
Fax: (804) 289-8138
spcs@richmond.edu

Monday-Friday: 8:30am–5pm
Closed for University holidays