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Customer Service

The customer’s experience with your business, organization or nonprofit is only as good as its customer service. Our customer service classes are designed for everyone who works with people, from frontliners to executives. Courses cover the following topics, among others:

  • Bad vs. good service
  • Problem customers
  • Leading a customer service revival
  • Three genres of service
  • Reputation management
  • Customer retention

Course and Registration Information

Select the certificate title below for course schedule and online registration.

Extraordinary Customer Service
Course Offerings (1)
October 2, 2017 through October 27, 2017
Instructor: LRN Staff
CRN: LRN118.99
Fee: $145
Online. Offered through our partnership with LERN.
Description
Transform your customer service into something extraordinary, and more repeat business will improve your bottom line. Customer service separates you from your competition, and extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Keys to Customer Service
Course Offerings (1)
September 5, 2017 through September 29, 2017
Instructor: LRN Staff
CRN: LRN118.50
Fee: $145
Online. Offered through our partnership with LERN.
Description
Learning to build your customer service skills can have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. Become skilled at being an exceptional service provider: the payoff can be enormous!

LERN Certificate in Customer Service
Course Offerings (1)
September 5, 2017 through October 27, 2017
Instructor: LRN Staff
CRN: LRN118.09C
Fee: $245
Online. Offered through our partnership with LERN.
Description
Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes that much more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization's success. You will also take away some extraordinary customer service techniques you won't find anywhere else. This certificate program consists of two one-month courses: Extraordinary Customer Service and Keys to Customer Service.

Retail Customer Service Skills Training
Course Offerings (1)
Instructor: ed2go Instructor
CRN: ED2GO216.236
Fee: $850
Online. Offered in partnership with ed2go. Eligible for faculty/staff tuition remission.
Description
The Retail Customer Service Skills Training Certificate Program prepares students with the skills and knowledge needed for successful careers in today┬┐s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. The program emphasizes customer service skills that can be applied in a wide variety of retail settings.

Contact Us

Professional & Continuing Studies
Special Programs Building
28 Westhampton Way
Univ. of Richmond, VA 23173

Phone: (804) 289-8133
Fax: (804) 289-8138
spcs@richmond.edu